COMPUTER SOFTWARE FOR ENTERPRISE RESOURCE PLANNING (ERP) IN PROFESSIONAL SERVICE FIRMS, NAMELY, A SUITE OF APPLICATIONS FOR BUSINESS MANAGEMENT ACTIVITIES INCLUDING ESTABLISHING EMPLOYEE PERSONAL DEVELOPMENT GOALS, ASSESSING EMPLOYEE PERFORMANCE, PREPARING EMPLOYEE PERFORMANCE APPRAISALS, BUILDING EMPLOYEE SKILLS, DEVELOPING PEOPLE, SCHEDULING RESOURCES, TRACKING UTILIZATION AND AVAILABILITY OF EMPLOYEES, MATCHING EMPLOYEE SKILLS AND INTERESTS TO WORK REQUIREMENTS, ESTIMATING PROJECT SCOPE AND FEES, BALANCING WORK LOADS, MANAGING BUDGETS, BUILDING PROFILES OF EMPLOYEES' COLLECTIVE SKILLS, KNOWLEDGE, AND EXPERIENCE, FINDING PEOPLE BASED ON THEIR SKILLS, CAPABILITIES, BACKGROUNDS, DEVELOPMENT TARGETS OR AVAILABILITY, FACILITATING MENTORING PROGRAMS, SCREENING BUSINESS OPPORTUNITIES, MANAGING SERVICE DELIVERY, COLLECTING PROJECT TIME AND CHARGES, MONITORING PROJECT STATUS AND TIME OR EXPENSE EXCEPTIONS, PREPARING BILLS, RECEIVING PAYMENTS, MANAGING CURRENCY TRANSLATIONS, TRACKING CLIENT SATISFACTION, PAYING VENDORS, ANALYZING PROJECT OR PRACTICE GROUP PERFORMANCE, PREPARING EMAIL REMINDERS FOR WORK FLOW STATUS OR EXCEPTIONS AND PERSONAL SUMMARIES OF BUSINESS PROCESS METRICS