Computer hardware and software in the field of interactive communications over computer and telecommunication networks, global computer communications networks, wide area networks, local area networks, Internet-Protocol-based and switch-based communication networks, cellular telephone networks, and public switched telephone networks using Internet Protocol, namely, hardware and software for sending and receiving interactive audio, video, text, and data transmissions over IP, Voice-over-IP, fax over IP, video over IP, and long distance call gateways using IP backbone; Computer hardware and software for interfacing communications equipment over computer and telecommunication networks using Internet Protocol, namely, telephones, cellular telephones, personal digital assistants, web cameras, radio transmitters and receivers, fax modems, personal computers, and servers; Computer hardware and software for user interfacing to configure and customize user account information and the features and functions of Interactive Voice Response systems and Automatic Call Distribution, namely, automated telephone services, automated voice services, automated attendants, voice mail, queues and call prioritization, hold announcements and music, system monitoring, and voice based information systems