Employee training products, namely, pre-recorded video tapes, audio tapes, CDs and DVDs featuring training and instruction in the fields of new employee orientation, employee productivity, customer service, customer relations, quality control, hospitality, sales, management training, food service, housekeeping, emergency response, safety, security and maintenance; employee training products, namely, pre-recorded video tapes, audio tapes, CDs, DVDs and printed instructional materials, sold as a unit, featuring training and instruction in the fields of new employee orientation, employee productivity, customer service, customer relations, quality control, hospitality, sales, management training, food service, housekeeping, emergency response, safety, security and maintenance; downloadable electronic publications in the nature of employee training guides and printed testing materials in the fields of new employee orientation, employee productivity, customer service, customer relations, quality control, hospitality, sales, management training, food service, housekeeping, emergency response, safety, security and maintenance

Employee training products, namely, workbooks, training guides, and printed testing materials in the fields of new employee orientation, employee productivity, customer service, customer relations, quality control, hospitality, sales, management training, food service, housekeeping, emergency response, safety, security and maintenance; employee recognition and awards materials, namely, printed certificates and awards

Providing on-line instruction in the field of employee training and instruction; consulting services in the field of employee training; custom development of employee training products, namely, audiovisual materials and accompanying training guides; providing a website featuring information in the field of employee training and instruction