Employee training products, namely, pre-recorded video tapes, audio tapes, CDs and DVDs featuring training and instruction in the fields of new employee orientation, employee productivity, customer service, customer relations, quality control, hospitality, sales, management training, food service, housekeeping, emergency response, safety, security and maintenance; employee training products, namely, pre-recorded video tapes, audio tapes, CDs, DVDs and printed instructional textbooks, workbooks, training guides and printed tests sold as a unit, featuring training and instruction in the fields of new employee orientation, employee productivity, customer service, customer relations, quality control, hospitality, sales, management training, food service, housekeeping, emergency response, safety, security and maintenance; downloadable electronic publications in the nature of employee training guides and tests in the fields of new employee orientation, employee productivity, customer service, customer relations, quality control, hospitality, sales, management training, food service, housekeeping, emergency response, safety, security and maintenance

Employee training products, namely, textbooks, workbooks, training guides, and printed tests in the fields of new employee orientation, employee productivity, customer service, customer relations, quality control, hospitality, sales, management training, food service, housekeeping, emergency response, safety, security and maintenance; employee recognition and awards materials, namely, printed certificates and awards; blank notebooks, note cards and stationery

Providing classes, seminars, workshops, and on-line courses in the field of employee training and instruction; consulting services in the field of employee training; custom development of educational employee training products, namely, audio and video CDs and DVDs and accompanying training guides; providing educational testing services in the fields of employee training; providing a website featuring information in the field of employee training and instruction