computer telephony integration software for extending user's office features outside of a direct telephony computer interface by permitting the user to gain access to traditionally computer and telephony-based functions to handle inbound and outbound calls, maintain information about and retrieve information from the calls resident in the computer's memory; computer software used for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information; computer programs for combining and integrating voice and data communications with computer technologies; computer programs for controlling internal and external communications, namely, voice and data, for a computer system; computer programs for handling and integrating voice and data communications and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, and voice response