(1) Phone system and telephony network functionality, delivered as a service over the telephone and/or data network, namely, interactive voice response services, call queuing services, voice recognition services, call routing services, voicemail services, faxmail services, conferencing services, automated call distribution services, presence-type services; information collection, storage and routing services; unified communication services, namely, voice-to-email, speech-to-text, fax-to-email, email-to-fax, text-to-speech services; (2) Consulting services namely analysis and programming of client requirements, support and maintenance services in relation to all the aforementioned services