Survey services for residential, acute care and non-residential health care facilities namely, hospitals, nursing homes, and assisted living centers, namely, preparing for and completing surveys to meet Federal regulations, preparing reports on surveys; customer satisfaction and opinion surveys, namely, survey design, sampling of survey populations, conducting surveys by mail, in-person, telephone, e-mail, internet and observation, collecting and compiling survey data, developing survey strategy, performing data analysis of survey results, developing survey reports, publishing survey reports on paper, the internet, by e-mail, on computer disks, CD-ROM, video tapes and DVD

Training and development, namely, designing and providing training on health care quality, designing and providing training on using technology for quality improvement, designing and providing training on attaining quality certifications; developing quality assurance training for others

Quality assurance consulting, namely, documenting quality objectives for others, developing quality indicators for others, monitoring performance against quality goals for others, developing quality assurance procedures for others; inspection services for residential, acute care and non-residential health care facilities, namely, hospitals, nursing homes, assisted living centers; namely, performing initial inspection of hospitals, and healthcare facilities, developing and monitoring of quality of care indicators to meet Federal regulations, performing analysis of non-compliance issues; performing technology risk assessments for others; performing risk management of computer software for others