Computer programs for use in database management, administration, performance, recovery and migration; Computer programs for monitoring of direct- and network-attached data storage devices across the enterprise and management and automation for backup and recovery of the data stored in such storage devices; computer programs used for monitoring the performance of and detecting and diagnosing problems in IT infrastructure, computer network management and performance; service assurance applications, namely computer programs used for monitoring and reporting on performance in connection with the management of enterprises and service providers; network operating system programs and computer utility programs for use therewith; computer programs for use in identity management, namely, the establishment and management of associations between names or numbers and subjects or objects, and attributes of those associations; computer programs for use in the telecommunications industry, namely, operational support system applications that manage and interpret wireless data and wire line and mobile networks; computer programs used for connecting to the global computer network to measure performance data; computer programs used for monitoring and reporting on performance in connection with IT infrastructure and computer network security; computer programs used for system level computer network software connectivity and problem-resolution technologies for computer networks and IT infrastructure, namely, root cause analysis and event correlation to prioritize and filter problem symptoms and other system metrics; computer programs used for interactive guidance and training solutions for real-time self-service performance support; computer programs for use in the development of software applications, namely, software used for configuration, management, and reporting of business data and enterprise operations; computer programs used for visual applications, namely, software used for graphically displaying IT infrastructure and computer network behavior; automated scorecards, namely computer programs for use in managing and measuring strategic operational performance

Computer program instruction manuals in the field of database management, administration, performance, recovery, migration, storage management and optimization, network management and performance, service assurance, security and directory, and identity management; Computer program instruction manuals for programs in the telecommunications industry in the field of operational support system applications, wire line and mobile networks, accessing the global computer network, ATM and frame relay networks, and submarine ground, and satellite communications; Computer program instruction manuals for programs associated with computer security, asset protection and account management, time synchronization and management, system-level software connectivity, and problem-resolution technologies, interactive guidance, training and performance support solutions; Computer program instruction manuals for programs used in the development, deployment, configuration and management of business intelligence solutions, visual applications, executive dashboards, reporting solutions, automated scorecards, data management solutions, administrative consoles and platform configuration tools

Computer education training services

Providing technical support services, namely, troubleshooting of computer software problems and monitoring computer network systems; computer software design for others; computer programming for others; design of graphical user software for others; and maintenance of computer software