Computer software for use in the field of call center operations and outsourcing business processes, namely, for routing of telephone calls and other media between customers and customer service agents, and for managing, tracking and reporting of telephone calls; computer software for use in managing business processes and telephone call centers, namely, software used to track service levels, generate reports and respond to service compliance issues by rerouting calls and communicating information between various customer service agents and call centers; computer software for remotely monitoring call centers; computer software for use in managing and monitoring telephone calls; computer software for sharing information between businesses and captive and remote call center agents in real time; computer software to enable communication between multiple call center managers at different locations, and between call center managers and call center agents; computer database management software and communications software to enable better efficiency, communication and visibility between businesses and their call centers; computer software for integrating different applications so that they may work together; ;computer software for use in queuing callers across multiple sites and multiple call center technologies; computer software for customized and personalized call flows and voice treatment

Providing temporary use of non-downloadable computer software for use in the field of call center operations and outsourcing business processes, namely, software for database management, for routing telephone calls and other media between customers and call centers, and for tracking and reporting of telephone calls across various customer service agents and call centers; providing temporary use of non-downloadable computer software for use in managing business processes and telephone call centers, namely, software used to track service levels, generate reports and respond to service compliance issues; providing temporary use of non-downloadable computer software to enable communication between multiple call center managers at different locations, and between call center managers and call center agents; providing temporary use of non-downloadable computer software to remotely monitor call centers; providing temporary use of non-downloadable computer software for use in managing and monitoring telephone calls; providing temporary use of non-downloadable computer software for sharing information between businesses and their call centers remotely and in real time; providing temporary use of non-downloadable computer database management software and communications software to enable better efficiency, communication and visibility between businesses and their call center resources; providing temporary use of non-downloadable computer software for integrating different applications so that they may work together