computer software for integrating, managing and troubleshooting home networks and services; computer software for integrating, managing and troubleshooting home networks and broadband services; computer software that performs activation of a broadband service offering, validates home network set up and home router configuration, performs subscriber-initiated broadband application service testing, and identifies faults and recommends remedies; computer software that enables user home router and media gateway installation and configuration, consumer diagnostic support and automated visibility in the home network for faster service provider troubleshooting; computer software that allows two users of the software, a client and a service provider server component, to interact by relaying fault information and diagnostic test results from the client to the service provider for service provider customization; communications computer software systems for broadband application services, namely, VoIP, IP TV and IP applications in general; computer software which provides users with self-diagnostic and self-activation capabilities in order to diagnose problems in network which may include multi-provider services such as broadband, IP phone, gateways and routers, and other applications; computer software for use in database management