Computer software for educational and training services, namely, software featuring instruction and training in the field of effective problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills; electronic publications, namely, course study guides and instructional, training, and educational manuals and materials in the field of effective problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills recorded on computer media; electronic publications, namely, course study guides and instructional, training, and educational manuals and materials in the field of effective problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills that may be downloaded from a global computer network; computer software for educational and training services, namely, software featuring instruction and training in the field of effective problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills that may be downloaded from a global computer network; multimedia software recorded on CD-ROM and DVDs, namely, software featuring instruction and training in the field of effective problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills

Educational and training services, namely, conducting classes, seminars, workshops, lectures, and conferences in the field of effective problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills, and distributing printed, audio-visual, internet-based and digital course materials in connection therewith; educational services, namely, conducting online classes, seminars, workshops, lectures, and conferences in the field of problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills, and distributing internet-based course materials in connection therewith