computer software and programs used to perform business operations and general office functions, namely, document authoring, storage, retrieval, version history tracking, profiling, access control, and security, managing electronic mail, calendar and scheduling, desktop publishing, image editing, graphics creation and editing, drawing, computer aided design and drafting, creation of multimedia presentations, project management, customer management, business planning, business consolidation, risk management, quality management, project management, stake holder and shareholder relationship management, simulation and enterprise business management, business financial management and direct mail management, production and materials management, accounting and finance, quality management and plant maintenance, marketing, and personnel and project management, platform for software integration in the field of business management, graphical user interface, computer graphics, database management, application and database integration, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information, customer relationship management, database management, facilities management, business process integration, resource management, adaptive manufacturing, object modeling, application development, predictive maintenance, personnel and resource management, device integration, supply chain management, research and development; communications software for connecting global computer networks; all the aforementioned for general business use

printed materials, namely, catalogs, manuals, and operating instructions, featuring information on the operation of computer software

Internet services, namely, the preparation and provision of data and information on the Internet about sale, outsourcing and marketing of computer programs and software

Internet services, namely, the preparation and provision of data and information on the Internet about production of computer programs and software

educational services, namely, training in the creation, development, use, and application of computer software and electronic data processing

Internet services, namely, the preparation and provision of data and information on the Internet about development, creation, programming, execution, effect, application, use, way of working, operation, modification, maintenance, rental, updating and design of computer programs and software; consulting services in the fields of design, selection, creation, development, implementation, and use of computer hardware and software systems for others; research in the area of computer programs and software; creation, development and design of computer programs and software for others, in particular for business function areas, for example accounting and controlling, production and materials management, quality management and plant maintenance, marketing, personnel and project management, and general office functions such as word processing, electronic mail, and archiving; maintenance of computer software; updating of computer software for others; rental of computer software; Internet services, namely, the preparation and provision of data and information on the Internet about distribution of computer programs and software