computer hardware and software for accessing storing, managing, and securing data; computer hardware and software for optimizing the accessibility, delivery, backup, archiving, restoration and replication of data; computer software for email systems, instant messaging systems, collaboration systems, applications, databases and file systems; computer software for use in file, disk and systems management; computer software for use in data storage management and storage area networks; computer software for backing up and restoring computer data; computer software for use in disaster recovery; computer software for use in removable storage media management; computer software for use in the field of enterprise information management; computer software for replicating and archiving files from one data store to another; instruction manuals supplied as a unit with the foregoing; publications in electronic form, on magnetic and optical computer-readable media or downloadable via computer and communication networks, including the internet, namely, work books, quick reference guides, technical reference manuals, computer user manuals, evaluation guides and conference materials in the field of computers, computer software, computer peripherals, and computer networks

computer consultation; provision of technical assistance and technical support, namely, troubleshooting of computer hardware and software problems