Managed care services, namely, processing of health care information concerning short and long term disability, group health, auto liability and workers' compensation managed health care requirements; patient care management services, namely, medical cost management, pre-certification services, healthcare utilization and review, and employment counseling; medical case management, namely, reporting and analysis of patient care information, and reporting and analysis of patient care information for the purpose of coordinating medical care consistent with legal claims and monitoring patient care outcomes; medical case management conducted via telephone or other means of telecommunication, namely, reporting and analysis of patient care information, and reporting and analysis of patient care information for the purpose of coordinating medical care consistent with legal claims and monitoring patient care outcomes; managed patient services, namely, processing of health care information for the purpose of facilitating and coordinating provision of vocational rehabilitation services, early health care intervention programs and long term health care planning