Business process re-engineering services; Business management consultation and consulting services primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to address and answer incoming customer cases, tickets, service requests, questions or inquiries based on specific pre-configured and regulated collaboration parameters composed of, but not limited to, collaborator profiles and roles, expertise management and expertise reputation

Technology consultation in the field of Knowledge Management; Technology consultation in the field of Customer Relationship Management (CRM); Design for others in the field of [Knowledge Management software]; and Consulting services in the field of design, selection, implementation and use of Knowledge Management software primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to address and answer incoming customer cases, tickets, service requests, questions or inquiries based on specific pre-configured and regulated collaboration parameters composed of, but not limited to, collaborator profiles and roles, expertise management and expertise reputation