computer software for use in providing managed broadband and remote access to the Internet, corporate networks, Intranets, and e-mail

Business management of a network of Internet access providers, communications providers, cable companies, DSL companies, and telecommunication companies; business management services; providing on-line facilities featuring business administration, remote logistics management, customer service support, and billing services; out-sourcing in the field of business management and in the file of managed broadband and remote access to the Internet, corporate networks, Intranets, and e-mail services; billing services; business management with relation to retail and wholesale sales matters; providing customer service in the field of managed broadband and remote access to the Internet, corporate networks, Intranets, and e-mail services; trouble ticketing management, namely managing and resolving customer complaints for others; negotiation and settlement of commercial transactions for third parties; computer network management services, namely, operation and administration of telecommunication systems and networks for others; providing on-line facilities for managers to manage, and monitor mobile and remote workers

Providing remote access communications services via computer terminals, by digital transmission or by satellite, via fiber optic networks, radio transmissions, mobile phones, and telephones; providing Internet-based mobile office, branch office, and tele-worker communications services via computer terminals, by digital transmission or by satellite, via fiber optic networks, radio transmissions, mobile phones, and telephones; wireless broadband communication services, namely, providing broadband Internet remote access services; providing multiple-user access to a global computer network, corporate networks, and Intranets; providing secure mobile Internet access

training services in the field of providing and managing remote access to the Internet, corporate networks, Intranets, and e-mail

application service provider (ASP) services, namely, hosting computer software applications of others; regulating load management, namely, regulating Internet traffic; engineering, design, deployment, monitoring, and management of remote access communication networks; technical support services, namely monitoring of computer networks and troubleshooting of computer hardware and software problems; real-time monitoring of computer network activity and usage; trending and quality of service reporting information, namely providing information on performance trends and quality of service for quality assurance in the field of providing and managing remote access to the Internet, corporate networks, Intranets, and e-mail; setting technical, service, and payment standards for communication network service providers for quality assurance; alternative dispute resolution; subscriber management, namely managing access to telecommunication networks; providing technical support to mobile and remote workers

providing managed security services, namely monitoring of computer systems for security purposes and providing authentication of personal identification information