EDUCATIONAL SERVICES, NAMELY, HANDS-ON WORKSHOPS FOR PRE-VENTURE, START-UP, AND EXISTING SMALL BUSINESSES IN THE FIELD OF IMPLEMENTING ELECTRONIC BUSINESS TECHNIQUES, NAMELY, ESTABLISHING BUSINESS GOALS AND STRATEGIC PLANS IN LIGHT OF ELECTRONIC BUSINESS OPPORTUNITIES, IDENTIFYING AND APPLYING MEASURABLE PROCESS PERFORMANCE SPECIFICATIONS, STREAMLINING INTERNAL BACK OFFICE PROCESSES USING ELECTRONIC BUSINESS APPLICATIONS, EVALUATING TECHNOLOGY TOOLS FOR INTERACTIONS AND COLLABORATIONS WITH SUPPLIERS AND STRATEGIC BUSINESS PARTNERS, EVALUATING MARKETING STRATEGIES AND TACTICS USING ELECTRONIC COMMERCE FOR TRANSACTION AND RELATIONSHIP SELLING, USING UNIQUE ELECTRONIC BUSINESS SERVICE CAPABILITIES TO ENHANCE PRODUCT PERFORMANCE AND CUSTOMER SATISFACTION, ESTABLISHING SECURITY FOR DOING ELECTRONIC BUSINESS, SECURING ACCESS TO CAPITAL WHEN INVESTING IN TECHNOLOGY FOR ELECTRONIC BUSINESS, SELECTING INFORMATION TECHNOLOGY VENDORS AND NEGOTIATING INFORMATION TECHNOLOGY CONTRACTS, AND IMPLEMENTING WORKSHOP RESULTS INTO BUSINESS PLANS AND BUSINESS PERFORMANCE CRITERIA