computer software for use in workflow management; computer software for centralizing order entry and order management, capturing customer information and service request information, self-service scheduling and service call scheduling; computer software for providing real-time graphical representation of business environment; computer software for providing real-time interactive wireless applications and access to data for business enterprises; computer software for information management of business; computer software for real-time accessing of schedules and customer information, updating and closing services orders, real-time access to inventory and parts requisitioning, automation for work flow, instant messaging, soliciting and receiving service assignments; computer software for business management; computer software for use in managing and implementing business execution strategy; computer software for evaluating fulfillment requirements; computer software for use in connection with organizational capacity and execution alternatives; all of the foregoing being undownloadable or downloadable via a global computer network and with user's manual distribution as a unit, computer software for management of field service professionals, computer software for workforce management, computer software for management of service organizations, computer software for field force automation, computer software for field service optimization

computer software design services; computer maintenance services; computer technical support services, namely, troubleshooting of computer hardware and software problems and global computer network problems; installation of package and custom software products; integration of existing computer architecture