Managing and monitoring individuals, namely convicted and charged offenders, inmates, prisoners, individuals under house arrest, parolees, juveniles under state custodianship, elderly, handicapped, visitors to jails, visits by caseworkers, professional attorney visits all using automated voice interactive telephone systems or virtual visitations systems or computers which authenticate the individuals using biometrics namely voice prints, hand geometry, fingerprints, retinal scans, and face geometry, in order to authenticate the individual's identity, to deliver information and solicit responses, conduct surveys, confirming in-person visits, detect emergencies and generate alerts to authorities using phone, fax, pagers and e-mails