Computer software for use in management of emergency support information systems, namely, software for computer servers hosting emergency communication databases, and software for client PC-based workstations from which emergency communication data is accessed; computer software for use in providing emergency support via telephone, telematic devices, modem and global computer networks from callers to emergency management system personnel; telecommunications products for automatic number and location identification systems to perform enhanced emergency call function, namely, multiplexers and electrical controllers; computer software for use in the field of public safety answering systems for controlling automatic number and location identification microprocessors, collecting and reporting call information, records management and computer-aided dispatch; automatic number and location identification systems, namely computer hardware microprocessors for controlling and reporting call information, alternate computer hardware microprocessors control cards, multiplexers, electric controllers, terminals, key pads, printers and computer controlled data management and reporting units

Delivery of messages by electronic transmission; electronic transmission of messages and data; electronic voice messaging, namely, the recording, storage and subsequent transmission of voice messages by telephone; providing telecommunications connections to. a global computer network for use by emergency administration personnel, public service access providers, public safety agencies and commercial firms providing emergency services; public notification of emergency situations via telephone; outcall notification services, namely providing private information and communicating critical emergency information about subscribers to public safety agencies, responding field units, and notifying designated persons identified by subscribers

Electronic monitoring of telephone calls from subscribers and providing information to emergency facilities; integration of computer systems and networks for use in providing automated call routing, automatic location identification and emergency support to public safety answering points; maintenance of computer software in the field of emergency information; hosting of emergency communication databases for others on a computer server for a global computer network; providing an on-line electronic database on global computer networks in the field of emergency response; processing of emergency and non-emergency calls