Providing computer services via a global computer network, namely hosting web-based applications for providing skill-based routing of customer communication to customer service agents via telephone, web interaction, voice over ip, unified messaging, and e-mail messaging; providing back -end management and reports on queue flows, service levels, and network utilization for voice, video, data, and all other media types; providing electronic mail services via a global computer network; namely, hosting web-based e-mail applications’ providing customer interaction for sales, marketing, and informal help desk operation, delivered using voice and/or video medium; and providing conferencing services via a global computer network.