COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT IN THE FIELD OF FINANCIAL SERVICES, NAMELY - COMPUTER SOFTWARE FOR CREATING, MAINTAINING AND LINKING DATABASES OF INFORMATION RELATING TO CUSTOMERS, SUPPLIERS AND OTHER BUSINESS CONTACTS; COMPUTER SOFTWARE FOR USE BY BUSINESSES TO MANAGE INTERACTIONS WITH THEIR CUSTOMERS BY MEANS OF THE TELEPHONE, BY MEANS OF INTERNET WEB SITES, BY MEANS OF FACSIMILE COMMUNICATIONS, BY MEANS OF ELECTRONIC MAIL AND IN PERSON; COMPUTER SOFTWARE FOR MANAGING CUSTOMER SERVICE REQUESTS; COMPUTER SOFTWARE FOR ROUTING CUSTOMER INQUIRIES TO THE APPROPRIATE PERSONNEL AND FOR PRIORITIZING THE WORK RESULTING FROM SUCH INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY RETRIEVING AND ANALYZING INFORMATION REQUIRED TO RESPOND TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY GENERATING COMMUNICATIONS IN RESPONSE TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR RESOLVING CUSTOMER-RELATED ISSUES BY REFERENCE TO APPROPRIATE BUSINESS RULES; COMPUTER SOFTWARE FOR MAINTAINING, MANAGING AND REPORTING FINANCIAL INFORMATION AND INFORMATION ABOUT CUSTOMERS OF FINANCIAL SERVICE PROVIDERS; COMPUTER SOFTWARE FOR USE BY FINANCIAL SERVICE PROVIDERS AND THEIR CUSTOMERS TO TRANSMIT FINANCIAL TRANSACTION AND ACCOUNT INFORMATION; COMPUTER SOFTWARE USED BY FINANCIAL SERVICE PROVIDERS FOR CONTACT MANAGEMENT; COMPUTER SOFTWARE FOR INITIATING, PROCESSING AND TRACKING FINANCIAL TRANSACTIONS; AND USER MANUALS PACKAGED AS A UNIT WITH THE FOREGOING GOODS