Computer software for customer relationship management, namely - computer software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for use by businesses to manage interactions with their customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means electronic mail and in person; computer software for managing customer service requests; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software for automatically retrieving and analyzing information required to responded to customer inquiries; computer software for automatically generating communications in response to customer inquiries; computer software for resolving customer-related issues by reference to appropriate business rules; computer software for use by banks to manage check processing and accounting, and to automate the processing and reporting of information about checks; and user manuals packaged as a unit with the foregoing goods