Providing multiple user access to, and navigation of, global computer networks, global telecommunication networks, wide area networks and local area networks via landline telephones and wireless telecommunications devices; providing telecommunications services to enable voice-directed content, commerce, communications, and customer service through landline telephones and wireless telecommunications devices; providing interactive speach services to route calls and direct callers to interactive information and to conduct business transactions through voice activated means; providing customized design and testing of interactive speech and voice recognition systems for others; providing technical support services, namely, troubleshooting of interactive speech and voice recognition systems via telephone and on-line electronic means; and installing and maintaining interactive speech system software and voice recognition software for others