Telephone technical support to help in diagnosing and solving problems, understanding computer system operations and options and improving operational efficiency Medical practice management software updates (program changes to comply with new or modified insurance requirements, to correct reported problems, or to improve operational efficiency) and enhancements (program changes which add new capabilities to existing programs or make expansions of existing program features) for medical practice billing and medical information management Remote software service support via modem All initial onsite training and subsequent advanced onsite and offsite structured training for continued software and hardware education By definition the AMS Premier Network Support is an interactive network of dealers, technical support personnel, medical management consultants, programming personnel and the end-user