Computer services, namely, managed application service provider featuring an adaptive and configurable collections service consisting of application software for customizing telecommunications service applications, particularly software for queuing, handling, logging, recording, monitoring, tracking, supervision, management, routing, reporting, disposition and distribution of telephone calls, text message transmissions, e-mails, and web based message transmissions, for use in the field of debt collection; computer services, namely providing temporary use of online non-downloadable computer software for receiving, playing, scheduling and managing automated voice messaging for use in debt collection; providing on-line, non-downloadable automated voice messaging computer software for receiving, playing, scheduling and managing automated voice messaging for use in debt collection that works with automatic dialers and interactive voice response technology for use in the debt collection field