Computer software for preparation of customized electronic mail communications tailored to each recipient based on customer profile data, such as account status, order and payment history, customer demographics and other criteria specific to each customer; Computer software for optimally converting paper-based advertising to electronic communication channels and allowing for the management of the delivery of advertising through various electronic communication channels; Computer software for tracking and reporting effectiveness of advertising delivered via electronic communication channels; Computer software allowing customers to perform customer care functions via a global computer network site, namely, providing account information, bill inquiries and payment, product or service requests and provisioning, obtaining service upgrades and technician scheduling

Electronic payment, namely, electronic processing and transmission of bill payment data; Electronic bill presentment and payment (EBPP); [ Providing electronic processing of automated clearing house (ACH) and credit card transactions and electronic payments via a global computer network ]