printed instructional, educational and teaching materials to assist in coaching, consulting and teaching in the field of selling and customer management, printed material, namely, published books, workbooks, handouts, charts, diagrams, illustrations, articles, toolkits, and white papers in the field of selling and customer management; computer programs for use in word processing designed to assist in coaching, training and consulting in the fields of selling and customer management, electronic and digital media, on-line retail store, audio CD learning programs, downloadable MP3 files, audio CDs, data CDs, software-based toolkits, downloadable podcasts; smart phone applications, electronic presentation slides, models in the field of selling and customer management

provision of coaching in the field of sales process redesign and transformation, customer management process and method including forensic blueprinting questions development and question-based selling skills, forensic customer profiling and template development, customer buying center analysis and decision-making criteria assessment, customer focused price and solution based proposal development, developing and delivering effective customer focused presentations, forensic customer autopsies, business, strategic account, and territory planning, negotiating skills, and business communications and customer letters; education services, namely, conducting presentations, seminars, courses, workshops, speaking engagements, lectures, and tutoring in the fields of selling and customer management; provision of consulting in the field of sales process redesign and transformation, customer management process and method including forensic blueprinting questions development and question-based selling skills, forensic customer profiling and template development, customer buying center analysis and decision-making criteria assessment, customer focused price and solution based proposal development, developing and delivering effective customer focused presentations, forensic customer autopsies, business, strategic account, and territory planning, negotiating skills, and business communications and customer letters; information services in the fields of selling and customer management and sales process redesign provided by electronic means or by paper