An application service provider (ASP) featuring software for facility management and business operations management, namely, generation, routing and management of work orders, routing support requests to technical and support personnel via wireless and mobile devices, preventive maintenance scheduling, notification and work order generation for critical conditions and maintenance requirements in building automation systems, auditing, monitoring and analyzing utility usage and costs, tracking of greenhouse gas emissions, aggregating and submitting building and energy data for certification requirements, auditing of data errors and anomalies and benchmarking use and costs for facilities, inventory management, project management, namely, generation of task-oriented work orders and assigned tasks associated with each phase of projects