computer programs for use in computer networking; computer programs for use with electronic mail, instant messaging and internet based chat; computer programs for use in database management; computer programs for word processing, document processing, preparing spreadsheets; computer utility programs; computer programs downloadable from the global computer network for business process management; downloadable electronic publications, namely, user manuals, books, brochures, data sheets, white papers, catalogs, pamphlets, magazines, newsletters in the fields of computing, computer networking, and information technology

Business management services, namely, providing support for, formulating and customizing processes for customer relationship management services, sales support services, inventory management, and marketing automation; providing a website with general information of interest to the fields of advertising, marketing, and business services; business process management consulting services

Providing use of on-line, non-downloadable software to store, share, manage, track, analyze and report data in the field of marketing, promotion, sales, customer information, customer relationship management, manager performance, sales support and employee performance; providing use of on-line, non-downloadable software to facilitate communicating among peer professionals in the fields of advertising, marketing, business processes, business management and operational knowledge, and for customizing computer application user interfaces; providing a web site containing applications software for use in software development and software development tools for the formulation and customization of business processes; providing computer software development services for business process management for others via electronic communications networks; providing a website containing information in the fields of open source computer software development, computers, computing, technology and media via electronic and optic communications networks; providing a web site making available third party computer software and open source computer software development for download; providing databases featuring information in the field of open source computer software development; computer software design in the areas of business processes and business process management systems for others; providing temporary use of non-downloadable operating system software, open source operating system software, applications software for use in software development, software development tools, and graphic user interface software via electronic and optical communications networks; hosting an online community website featuring web portals, web logs, blogs, electronic bulletin boards, collaboration and wiki sites related to open source computer software development and applications, software development and computer software and hardware in the business processes and business process management areas