Application service provider featuring non-downloadable software for managing service businesses, namely, software for enabling and managing information reporting in the field of Customer Relationship Management (CRM) in the nature of managing reporting of contact information, customer support inquiries, invoicing information, payment information, billing information, scheduled service information and job estimate information; Application service provider featuring non-downloadable software for managing service businesses, namely, software for enabling and managing information reporting in the field of employee management in the nature of software for enabling and managing information reporting on employee time, billing, expense reporting, and employee records; Application service provider featuring non-downloadable software for managing service businesses, namely, software for enabling and managing information reporting in the field of sales in the nature of software for enabling and managing information reporting on sales force management, sales commission information, quota management information, and financial and sales performance information; Application service provider featuring non-downloadable software for managing service businesses, namely, software for enabling and managing information reporting in the field of marketing automation in the nature of software for enabling and managing information reporting regarding online and offline marketing campaigns, including information on direct mail communications, marketing newsletters, announcements, and promotions, and campaign results; Application service provider featuring non-downloadable software for managing service businesses, namely, software for enabling and managing information reporting regarding tracking field personnel