SoftBoot.com will deliver professional grade remote PC support to consumers in their homes via the Internet. Consumers will enjoy the same level of high quality technical support that employees of large, global corporations receive from their corporate IT help desks. Rather than taking their PC to the Geek Squad, or having a technician come into their home, consumers can call an 800 number, have a technician take control of their PC remotely through the Internet and fix their problems while the consumer watches and the technician describes, real time, the procedures performed