Downloadable electronic publications in the nature of books, guides and forms in the field of assertiveness skills, change management, coaching skills, complaint handling skills, conflict resolution skills, corporate ethics, emotional intelligence, goal and objective setting, improving customer service, influencing others interviewing and selection skills, leadership skills, learning styles, listening skills, managing meetings, managing poor performance, negotiating skills, personal effectiveness presentation skills, problem solving, sales effectiveness stress and pressure management, team building skills, team communication, telephone service excellence, time management; Downloadable podcasts in the field of assertiveness skills, change management, coaching skills, complaint handling skills, conflict resolution skills, corporate ethics, emotional intelligence, goal and objective setting, improving customer service, influencing others interviewing and selection skills, leadership skills, learning styles, listening skills, managing meetings, managing poor performance, negotiating skills, personal effectiveness presentation skills, problem solving, sales effectiveness stress and pressure management, team building skills, team communication, telephone service excellence, time management