Computer software for business process management; computer software for customer relationship management; computer software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for managing interactions with customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software for automatically retrieving and analyzing information required to respond to customer inquiries; computer software for automatically generating communications in response to customer inquiries; computer software for integrating customer data and contact information from a variety of different sources; computer software for business workflow automation; computer software for generating reports for use by business managers and by computer system administrators; computer software for the collection, editing, organizing, modifying, transmission, storage and sharing of data and information

Computer software consultation, namely, consultation in the field of business process management software; computer system configuration and analysis; computer systems integration services