Business applications service provider for global, multi-entity companies featuring online business process automation software applications that enable cross-country management and the consolidation of business and financial data of manufacturers, retailers, distributors, service centers and consumers, regardless of location, currency and language, for use in the fields of (i) Service Automation for reverse logistics in the nature of product delivery, warranty, promotions and launches tracking, assigning and tracking of repair services, order tracking, business management, customer support, and office and business productivity and (ii) Electronic Commerce, in the nature of providing a platform for others that enable the implementing, operating, hosting and maintaining of Electronic Commerce web sites, the conduct of business globally across those Electronic Commerce web sites, including sourcing, procurement and fulfillment, and the conduct of business intelligence, including reporting, cross-entity business analytics, and decision support; Technical support services, namely, troubleshooting of computer software problems