BUSINESS INVESTIGATIONS SERVICES, NAMELY, COMPILING AN INDEX OF COMPLAINTS AND SURVEY PERFORMANCE FOR A GIVEN INSURED BUSINESS OR COMMERCIAL ENTITY AS REPORTED BY CUSTOMERS OR ENTITIES WITH BUSINESS RELATIONSHIPS, SUCH AS VENDORS OR ASSOCIATIONS, THAT WILL ASSIST IN DETERMINING THE LOSS POTENTIAL AND WORK PERFORMANCE OF GENERAL LIABILITY INSURANCE POLICYHOLDERS AND PROVIDE CUSTOMERS, VENDORS, AND OTHER BUSINESS ENTITIES THE ABILITY TO FILE A COMPLAINT ON POOR PERFORMING BUSINESSES AS WELL AS RETRIEVE SCORES PRIOR TO WORK ENGAGEMENT