Business monitoring services and information technology services, namely, customer management consulting, evaluation of customer interactions, research and analysis of customer information, aid in the preparation of operational business guidelines for interaction with customers

Financial analysis and consulting services, namely evaluation of financial value of customer relationship management strategies

Application service provider (ASP) services, namely, providing, hosting, managing, developing, and maintaining applications, software, web sites, and databases in the fields of enterprise customer management and monitoring of customer communication networks and computer users; technical consultation in the field of customer communication networks, namely, analysis of customer communication networks, computer hardware and software consultation, computer system design and software programming for others, database development services, integration of computer systems with other communications technology such as telephone call centers and facsimile machines, and network monitoring, maintenance and upgrading services