Call center services for others, namely, operating and managing call centers for others and accepting, processing, answering, recording, tracking, evaluating, profiling, distributing, auditing, administering, responding, and reporting telephone calls, orders, and inquiries; Promotion of goods and services of others by telephone; Business management services; Business and marketing consultation services; Business services, namely, recruiting call center agents, scheduling call center agents to handle call center demand, and providing information and analysis related to call center agent performance for others; Business management; Outsourcing services in the field of customer service, marketing, and sales

Internet telephony services; Telecommunication services, namely, routing and queuing telephone calls

Educational services, namely, providing online courses for call center personnel for certifying for others; Developing educational materials for others in the field of call center operation and management, teleservice, and customer service; Online publication of instructional publications, namely, manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of call center operation and management, customer service, and teleservice

Providing a website featuring temporary use of non-downloadable software for hosting, managing, accepting, processing, answering, tracking, evaluating, profiling, routing, distributing, queuing, auditing, administering, responding, reporting, and evaluating responses to telephone calls, orders, and inquiries; Providing a website featuring temporary use of non-downloadable software for customer and database management in the field of call center services; Customer/client and technical support services for others, namely, providing technical information and troubleshooting problems related to call center technology and systems