application service provider featuring a suite of on-line office and business software programs, namely, business relationship management software for tracking, coordinating and maintaining customer information; customer management and customer relationship software for recording, storing, sorting and displaying customer data; contact manager software with address books and ability to maintain, sync, share and import contact information; appointment scheduling and calendaring software; E-mail software containing correspondence templates and message templates and for composing and storing customized templates; message alert software to enable the sending of broadcast, group or personalized E-mail messages and alerts; software for generating reports and statistics; software to enable online note making and follow up; call library software for the retention and retrieval of documents and information; software for creating personalized training materials