computer software for provisioning, deploying, configuring, managing, monitoring, backing-up, recovering, modeling, testing, upgrading, diagnosing, fixing, analyzing, problem resolving, discovering, and using software applications and multiple operating systems; computer software for managing, monitoring, backing-up, recovering, testing, storing and using virtual computing infrastructures and networks; computer software for knowledge acquisition, knowledge processing and knowledge presentation

installation, maintenance and repair of computer hardware, computer networks and virtual computing infrastructure

educational services, namely, providing classes, seminars, conferences, and workshops in the fields of computer hardware and software; educational services, namely, writing books and articles for periodicals other than for advertising or publicity in the fields of computer hardware and software; educational services, namely, publishing books, articles and technical papers in the fields of computer hardware and software; training services in the fields of computer hardware and software; arranging and conducting educational classes, educational seminars, educational road shows, educational conferences and educational presentations regarding virtual infrastructure, storage and networking

technical consulting and research services in the fields of computer software, computer hardware, computer networks, and virtual computing infrastructure; virtual test lab management services in the nature of creating a copy of a network production environment within an isolated network for purposes of testing; computer programming services; computer services, namely, management of automated deployment of computer software, computer networks and virtual computing infrastructure services for others; design, development, implementation, analysis, integration, performance monitoring, backing-up, recovering, diagnosis, testing and management of computer hardware, computer software, computer networks and virtual computing infrastructure for others; customization and configuration of computer hardware, computer software, computer networks and virtual computing infrastructure; consulting services related to virtual computing infrastructure, storage and networking; managed information technology services and operations for others, namely, management of virtual computing infrastructure, networking and storage services; hosting, managing and administering computer hardware, computer software, computer networks and virtual computing infrastructure for others; providing temporary use of nondownloadable computer software for managing, monitoring, backing-up, recovering, testing, and using multiple operating systems, computer hardware, computer software, computer networks and virtual computing infrastructure; leasing and rental of computer hardware, computer software, computer networks and virtual computing infrastructure; technical support services, namely, trouble shooting of computer hardware, computer software, computer networks and virtual computing infrastructure problems; technical writing for others, namely, writing the technical papers in the fields of computer hardware and software; consulting services in the fields of computer hardware and software