INFORMATION TECHNOLOGY CONSULTING SERVICES UNDER WHICH SERVICES ARE OFFERED AS PART OF AN IT MANAGED SERVICES PROGRAM NAMELY, IT MANAGEMENT, NETWORK MANAGEMENT, SERVER and DESKTOP MAINTENANCE, TECHNOLOGY ASSESSMENT, TECHNOLOGY PURCHASING ADVICE and PROCUREMENT ASSISTANCE, INSTALLATION and SETUP, AND VENDOR MANAGEMENT and COORDINATION, PERFORMED FOR A FIXED MONTHLY FEE THAT IS COMMENSURATE WITH THE SCOPE AND COMPLEXITY OF THE ENVIRONMENT INCLUDING NUMBER AND TYPE OF LOCATIONS, NETWORKS, SERVERS, PCS, LAPTOPS, MOBILE DEVICES, NETWORK ATTACHED DEVICES, LINE OF BUSINESS APPLICATIONS, TECHNOLOGY VENDORS AND SERVICES IN THE ENVIRONMENT ; SERVICE IS DELIVERED THROUGH THE COMBINATION OF REMOTE MONITORING, AUTOMATED, SCHEDULED and ON-DEMAND MAINTENANCE, INTERACTIVE PROBLEM DETECTION and RESOLUTION, TELEPHONE-BASED AND IN-PERSON TECHNICAL SUPPORT AND REMOTE and ON-SITE TECHNICAL ASSISTANCE ; REPORTS ARE GENERATED AND FURNISHED TO PROVIDE A SUMMARY OF PERFORMANCE ANALYTICS OVER A GIVEN PERIOD FOR ALL IT RESOURCES UNDER MANAGEMENT AND TO ASSIST IN IDENTIFYING POTENTIALLY PROBLEMATIC TRENDS OR CONDITIONS