Application service provider (ASP) featuring software for use in the healthcare industry in the fields of knowledge management and business process management, namely, for use in: personnel planning, hiring, placement, administration and management; business organizational planning and development, namely, the analysis and implementation of performance and employee retention plans; executive and leadership planning and development; human resource development planning; planning and administering employee benefit plans; customer service, namely, the analysis and implementation of customer retention plans; and planning, managing, and reporting patient safety practices