Providing temporary use of non-downloadable computer software for the management of computing and communications systems; providing temporary use of non-downloadable computer software for analyzing, visualizing and managing virtual private networks and computers within the networks, and performance of the same; providing temporary use of non-downloadable computer software for analyzing, visualizing, optimizing and managing computer hardware and server capacity, resources, allocation and performance; providing temporary use of non-downloadable computer software for generating reports and statistical information for the foregoing; and technical support services, namely troubleshooting of computer software problems; computer software design and development services