computer software and hardware for use in call center automation and management; computer software, hardware and manuals sold together as a unit for automatic processing, management and routing of inbound and outbound telephone calls; computer hardware and software for transmission and routing of voice and data for use with computer systems, computer telephony, call contact center operations; computer hardware and software for managing both inbound and outbound calls in a blended environment in call contact center operations; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, placing telephone calls for direct marketing and for sales campaign management, providing lists of purchasers interested in purchasing goods and services and managing those lists, contact management, liability management, risk management, tracking the amount of business transacted during a given period of time

business management and consultation services in the field of call contact center operations and call contact center applications; providing customer services in the field of telephone call centers for others; management of call contact centers for others; providing consulting services to others in the field of call center operations

installation of computer hardware; maintenance of computer hardware; installation of computer and telephony networks, namely, call contact centers; maintenance and repair of computer networks and telephony networks, namely, call contact centers

telecommunications services, namely, consulting services in the field of customized automated dialing and call contact center systems; telecommunications services, namely, providing telephonic call routing services for call center operations allowing automatic distribution of inbound and outbound calls; call center telecommunications services in the nature of providing inbound and outbound teleservices to others, namely, telephone communications services

installation and maintenance of computer software ; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation; development of computer telephone systems integrating computer hardware and software for automatic processing of inbound and outbound telephone calls for others; computer consulting concerning software and hardware for telecommunications and call center operations; development and design for others of computer hardware and software solutions for call center operations; computer engineering; installation of computer software; maintenance of computer software