Technical support, namely, monitoring of network systems; computer hardware and software development; managed network services in the nature of an application service provider (ASP) featuring software for (i) management of security patches to facilitate the real-time management and installation of software updates and patches for deployment across a network, (ii) use in tracking assets in the nature of hardware and software, (iii) report generation, chart and graphical image display, (iv) accessing computers at remote locations, (v) enforcement of IT security policies, and (vi) network alerts in the nature of notification of hardware changes, software changes, policy violations, low disk space, unapproved network access new devices and user defined alerts and computer consulting service in connection therewith