Computer software for use in database management, use as a spreadsheet, word processing, creating searchable databases of information and data, and collecting, editing, organizing, modifying, book marking, transmission, storage and sharing of data and infromation in the field of business management, namely, analyzing productivity, managing internal business processes related to customer contact, communication with customers, communications within a company, company management, and project management, scheduling, assigning and tracking tasks and meetings, sending, receiving, organizing and tracking by topic email transmissions, documents, facsimile transmissions, instant messages, phone calls and all internal or external communication related to a single customer, tracking customers through predetermined sales cycle at the corporate, departmental and individual user level, tracking company projects through internal project cycles, tracking and managing communication flow from and between contacts and users in the sales, marketing and business process cycle, planning, designing, and tracking personalized marketing campaigns delivered by postal mail, email, online and website marketing, organizing and scheduling delivery dates for marketing campaign components, tracking the results and effectiveness of marketing efforts by affiliates or sales representatives, tracking market channels used in marketing campaigns, and managing and tracking the effectiveness of product messaging

Internet services, namely, web-site hosting services, email hosting services for others; application service provider services, namely, providing custom design, development, installation, maintenance and temporary use of on-line non-downloadable software for managing, analyzing and tracking communication and relationships with customers; technical support services, namely, troubleshooting of computer software problems, installation and maintenance of computer software, computer consulting services pertaining to computer systems and computer software for use in managing, analyzing and tracking communication and relationships with customers