Computer network design and computer software design for the automation of troubleshooting and remediation; Computer service, namely, acting as an application service provider in the field of knowledge management to host computer application software for creating searchable databases of information and data; Creation of control programs for automated measurement, assembly, adjustment, and related visualization; Data automation and collection service using proprietary software to evaluate, analyze and collect service data; Technical support services, namely, troubleshooting of computer hardware and software problems