Application service provider (ASP) featuring software used to manage customer and client contacts, manage and execute marketing and customer service messages and customer alerts and announcements in the field of customer participation management and customer relationship management; application service provider (ASP) featuring software for generating reports and sending event-based notifications; and technical support services, namely, troubleshooting of computer software and hardware problems; consulting services in the field of design, selection, implementation and use of computer hardware, software applications, and software systems for others; computer software and software application testing, monitoring for technical and customer support purposes, and maintenance services for others