Customer relationship management services, namely, providing information regarding customer support, sales and marketing, via instant messaging systems, the Internet, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines and electronic mail; business consulting in the field of customer service and relationship management services; consulting services in the field of customer relationship management; business consulting and business information for enterprises; preparing statistical business reports and summaries; computerized database management, namely, analysis of client databases in the field of modeling, scoring and analytics, marketing and solicitation and customer profiles and creating reports from such databases; providing an interactive web site containing business information and online business information management for companies that want to exchange, manage and track personalized and customize information with customers via instant messaging systems, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines, and electronic mail