Computer diagnostic services; Computer monitoring service which tracks hardware performance and processes and sends out historical reports and alerts; Computer network design and computer software design for the automation of troubleshooting and remediation; Computer service, namely, acting as an application service provider in the field of knowledge management to host computer application software for creating searchable databases of information and data; Computer services, namely creating indexes of information, sites and other resources available on computer networks; Computer services, namely monitoring and reporting on the performance, availability, and errors of websites of others; Computer services, namely monitoring, testing, analyzing, and reporting on the Internet traffic control and content control of the websites of others; Computer services, namely, monitoring the websites of others to improve scalability and performance of websites of others; Computer software design, computer programming, or maintenance of computer software; Technical support services, namely, troubleshooting of computer hardware and software problems